Sorry I am late in responding, but I was at training all day and half the night...HAD TO BE THERE.....cards and keys are usually easy to get IF you ask the right person at the RIGHT time...sometimes if things don't work out the first time, go back and hit another shift..Most employess are helpful....I think a small tip helps too.....The more difficult ones are the "high roller" cards.....smiles and thank yous help too....